BBike warranty
At BBike we design and produce high-performance bicycles made to be enjoyed for many years.
Our warranty policy follows that vision: we aim to solve real customer issues in a fast, clear, and fair way.
This policy explains what the warranty covers, for how long, and how we handle cases.
Validity
The BBIKE warranty covers exclusively:
Damage or manufacturing defects at the time of delivery
Structural defects in carbon frames within the specific period indicated in this policy.
BBIKE does not offer full bicycle returns. Instead, we provide replacement parts (and/or a replacement frame, as applicable) to resolve the specific issue, avoiding the need for the customer to return the entire product.
This policy applies when you purchase a BBIKE bicycle through our official sales channels.
Full Carbon Fiber Frames (Frame and Rigid Fork).
Defects in paint and/or decals. (*1)
Components. (*2)
Carbon Fiber Wheels.
Suspension Forks.
Motor and Battery.
Electrical Components.
Delivery Warranty (all parts and components)
All parts and components of the bicycle are covered by a 30-day delivery warranty, counted from the delivery date to the customer as stated on the carrier’s delivery record.
This warranty covers:
- Impacts, damage or visible breakages caused during transport.
- Missing parts compared to the configuration specified at the time of purchase.
- Obvious manufacturing defects detectable through a reasonable inspection upon receiving the bicycle.
Once 30 days have passed from delivery, no claims will be accepted for transport damage, missing parts or visible defects, except as provided in the carbon frame warranty.
Structural Warranty for Carbon Frames – 5 years
BBIKE carbon frames (and, when applicable, the rigid carbon fork of the same model) are covered by a 5-year structural warranty from the purchase date indicated on the invoice.
This warranty covers exclusively:
- *Cracks, fractures, delamination or structural failures of the material under normal use conditions and proper maintenance.
If a carbon frame structural warranty claim is approved, BBIKE will offer as a solution a replacement frame (and/or fork, as applicable) of the same model or a current equivalent model.
The BBIKE warranty covers exclusively replacement parts or frames. Full bicycle returns are not offered.
This policy applies to bicycles purchased through BBIKE official sales channels.
You can initiate a warranty claim through the official Benelli Bike website Request Warranty or at the official Benelli Bike representative store.
- 01Gather the basic informationBicycle DCR number (identification code located on the QR on the seat tube of the frame).Proof of purchase.Delivery date.Detailed description of the issue.
- 02Take clear photos and/or videosOf the affected area.Of the whole bicycle (when possible).Of the packaging and shipping label if the damage appears to be transport-related.
- 03Complete the warranty form
- 04Review the information
Note: In exceptional force majeure situations, BBIKE will endeavour to offer reasonable alternatives (such as equivalent parts available in other markets or special commercial solutions), without this implying the assumption of obligations beyond those expressly set out in this policy.
To take care of your bicycle and extend its useful life, we recommend:
Having an initial inspection done by a trusted workshop after assembly, checking bolt torque, brakes and drivetrain.
Always respecting the recommended torque values for frames and components, especially carbon.
Avoiding aggressive chemical products when cleaning the frame and components.
Periodically checking the frame and joint areas (head tube, bottom bracket, stays, seat area) for cracks, impacts or deformations.
Stopping use of the bicycle in case of any strange noise, excessive play or visible damage and consulting a technician.
* Note: In exceptional force majeure situations, BBIKE will endeavour to offer reasonable alternatives (such as equivalent parts available in other markets or special commercial solutions), without this implying the assumption of obligations beyond those expressly set out in this policy.
The Guarantee will not be valid if
- 01 Normal wear and tearWear of tyres, tubes, brake pads, rotors, chain, cassette, chainrings, bearings, hubs, bar tape, grips, saddles, etc., as well as cosmetic scratches, normal colour fading or small marks from use.
- 02 Incorrect assembly or improper handlingDamage caused by incorrect assembly, excessive tightening, cutting, drilling or modifications to frames and components not authorised by BBIKE.
- 03 Misuse or use beyond the specificationUse in riding styles for which the bicycle was not designed (extreme jumps, bike parks, aggressive downhill, excessive load, etc.), as well as competitive use when the model is not specifically intended for competition.
- 04 Accidents and external causesDamage resulting from crashes, falls, severe impacts, fires, extreme weather events or other circumstances unrelated to product manufacturing.
- 05 Modifications with non-original components or partsDamage caused by installing incompatible or low-quality parts that compromise the integrity of the frame or system (for example, forks with non-recommended travel, unsuitable seatposts, incompatible stems, etc.).
- 06 Lack of proof of purchaseClaims in which the purchase cannot be proven by an invoice, receipt or official document.
- 07 Claims submitted out of timeTransport damage, missing parts or visible defects reported more than 30 days after delivery.
- 08 Impossibility of fulfilment due to force majeureCases where BBIKE cannot provide the replacement due to extraordinary situations beyond its reasonable control, such as armed conflicts, natural disasters, severe import/export restrictions, international sanctions, total border closures, among others.
* Note: In exceptional force majeure situations, BBIKE will endeavour to offer reasonable alternatives (such as equivalent parts available in other markets or special commercial solutions), without this implying the assumption of obligations beyond those expressly set out in this policy.
ANNEX
List 1 - STRUCTURAL WEIGHT LIMITS
| Criteria | Total Weight Limit | |
|---|---|---|
Any 27.5", 29" or 700C bike; without "Carbon Fiber" Rigid Fork | 120 kg | |
Any 27.5", 29" or 700C bike; without "Carbon Fiber" Rim | ||
Any 27.5\", 29\" or 700C bike; without \"Carbon Fiber\" Handlebar | ||
Any 27.5\", 29\" or 700C bike; without \"Carbon Fiber\" Seat Post | ||
Any 27.5\", 29\" or 700C bike; without \"Carbon Fiber\" saddle | ||
Any 27.5", 29" or 700C bike; with rigid "Carbon Fiber" Fork | 90 kg | |
Any 27.5", 29" or 700C bike; with "Carbon Fiber" Rim | ||
Any 27.5", 29" or 700C bike; with "Carbon Fiber" Handlebar | ||
Any 27.5", 29" or 700C bike; with "Carbon Fiber" Seat Post | ||
Any 27.5", 29" or 700C bike; with "Carbon Fiber" Saddle | ||
Any 20" or 24" bike; with "Aluminium" Frame | 90 kg | |
Any 20" or 24" bike; with "Carbon" Frame | ||
All 16" Bike | 60 kg | |
All 12" Bike | 45 kg | |
| Characteristic | Load Weight Limit | |
|---|---|---|
Any 27.5\", 29\" or 700C bike; with rack anchor points on the frame. | 25 kg rear rack | |
2.3 kg in seat post bag | ||
Any 27.5\", 29\" or 700C bike; No rack mount points on the frame. | 15 kg rear rack installed with clamps | |
2.3 kg in seat post bag | ||
Any 20\" or 24\" bike | 2.3 kg in seat post bag | |
Any 12\" or 14\" bike | 0 kg | |
Spirit of the BBIKE Warranty
- Listen to the customer, understand the problem and provide a clear answer.
- Offer a concrete solution, sending only the parts that are truly needed.
* Note: If you have any questions about any point in this policy or about a particular case, our customer support team will be available to help you and guide you through the process.