• Frame (2 or 5 years)
  • Unlimited Owners
  • Free return up to 30 days
  • Online assistance via WEB CHAT.

1. INTRODUCTION

A DCR corresponds to the Unique identification number that is assigned to each bicycle that Benelli Bike manufactures worldwide.
This number is associated with a QR-URL Code that must always remain intact on the bicycle, otherwise the guarantee could lose its validity. Please try to keep that code on your bike.


2. LIMITATIONS

Subject to the limitations, terms and conditions described in this Policy, Benelli Bike guarantees the owner registered in our guarantee system of each Benelli Bike brand bicycle that their products are free from defective materials or manufacturing defects.
Benelli Bike and its Local partners have the following authorization:
- Change the bicycle for an equal or similar one of the same value or a higher value. - Analyze and consequently authorize or reject the replacement of the bicycle frame with the same or similar one, depending on availability.
Both solutions are purely and exclusively through the request via the official Benelli Bike website for users who purchase the bicycle through the official sales channel (Benelli Bike Official Website and / or Store). You can know the official stores on our website.

3. VALIDITY AND EXCLUSIONS

This Guarantee will be valid within the periods established for each type of bicycle. This guarantee is conditioned by normal and correct use.
This Warranty will not be valid if:
- The owner does not verify at the time of purchase his email account informed at the time of purchase Online or in the official store.
- The owner does not confirm through his BBIKE account, the receipt and activation of the bicycles.
- If a modification is caused to the original bicycle that affects its correct operation.
- If the bicycle is exposed to extreme heat conditions. (heaters, stoves, car exhausts or even under the sun for long periods of time)
Every bike or frame has a life cycle. The duration of it varies depending on the maintenance and care that the bicycle receives as well as the type and amount of use that is made of the bicycle or the frame.
Uses in racing, show jumping, aggressive riding, riding over rough terrain, riding in extreme conditions, riding with heavy loads, commercial activities and other types of non-standard use can dramatically shorten the life of a bicycle or frame.
A single or any combination of these conditions can result in a negligible failure of a bicycle or frame that will not be covered by this warranty.

Benelli Bike recommends that all users periodically take their bicycles to carry out the corresponding technical service. In this way, signs of stress and / or potential failures can be reviewed, including cracks, deformations, corrosion, chipping or cracking of paint, dents, and any other potential problem of improper use of the product. These are essential safety checks to avoid accidents and / or injuries to the cyclist.
Benelli Bike undertakes to replace the bicycle or frame that shows a defect in materials or workmanship during the warranty period within the assumptions provided herein.
Due to product evolution and age, some frames or bikes will not be available on previous models.
The bicycle or frame that is replaced in accordance with this warranty will be replaced with the same or similar design.

The Guarantee granted by Benelli Bike does not cover, in any case, defects or personal damages resulting from abuse, neglect, incorrect repair, poor adjustment, alterations and modifications that Benelli Bike considers contrary to the correct one.
This is the only Warranty Granted by Benelli Bike and no employee or agent is authorized to grant a warranty on behalf of the brand.

4. WARRANTY COVERAGE

Types of Warranty Validity Terms Exclusions
Aluminum Frame Rupture 2 years Be a registered Owner.
Send the frame if it's required.
Request via Web.
See Maximum Allowed Weights. FLU paints are not guaranteed for fading.
Carbon Frame Break 5 years
Paint defects 1 year
Refund 30 days Request via Web. Missing

 

5. WARRANTY EXPENSES

Types of Warranty Shipping Workforce  
Aluminum Frame Rupture Free of Charge With Charge  
Carbon Frame Break Free of Charge  
Paint defects 1 year  
Refund With Charge    

 

6. STRUCTURAL WEIGHT LIMITS

GENERAL STRUCTURAL LIMITS ACCORDING TO CYCLIST WEIGHT AND LOAD:

140 KG
All aluminum MTB frames without carbon fork.
All straight aluminum handlebars without carbon fork.
All curved and straight handlebars.
All carbon mountain bikes - without carbon wheels.
109 KG
All children's bicycles 24 and 20 wheels with pedals.
105 KG
All children's bicycles 16 and 12 wheels with pedals.
20 KG
All child bikes without gear system.

STRUCTURAL WEIGHT GENERAL LIMITS ACCORDING TO CYCLIST WEIGHT AND LOAD:

25 KG
All frames with rack anchor points. The maximum load in the rear rack is 25 KG.
The maximum load of the bag in the chair holder is 2.3 kg. Altogether it cannot exceed 25 KG.
15 KG
All aluminum frames without rack anchor points. Maximum load of 15 KG in the rack installed with clamps.
The chair carrier can use a maximum of 2.3 kg and together no more than 15 KG.
All forks with rack anchor points. Maximum load for a front rack.
2,3 KG
All rack-mount frames. The chair holder limits the load capacity.
All double suspension frames. The chair holder limits the load capacity.
0 KG
All children's bikes without pedals, Not allowed to load.
All load rack mount forks. They are not allowed to load.

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