WHERE TO BUY?

ON OUR OFFICIAL WEBSITE AND OWN STORES

Benelli Bike only sells through its secure site www.benelli.bike in collaboration with our local partners in each country. You can contact us at any time by entering the webchat, and leave us an inquiry. We should be able to get back to you in a few hours. This policy seeks that our bicycles reach the hands of our clients safely and at the lowest possible cost (without intermediaries) and with prices agreed with our partners in each country.

WHAT ARE THE TYPES OF PAYMENT?

THEY VARY ACCORDING TO THE COUNTRY

Benelli Bike works with its local partners, to have the most convenient means of payment for customers.

In ECUADOR, you can pay:

1. Debit or Credit Card: The order is authorized instantly, once you enter your DataFast account and confirm the payment. You will receive confirmation of payment and your purchase in your email.

DIFFERENCE BETWEEN BICYCLES IN INVENTORY OR PRE-SALE IN ADVANCE

Difference between buying a bicycle in Stock/Inventory and a bike in advance pre-sale that has not yet arrived in the country.

Benelli Bike, through its platform and its local partners, can offer you the possibility to buy in advance the bicycle or accessory that is already in production in the country of origin, international transit, or in central warehouses. That can be sent directly to the address of your choice.

Generally, pre-sale bicycles may have a lower price than bicycles in Stock/Inventory with immediate shipping and a longer delivery time of up to 150 days. Pre-sales only occur when Benelli Bike manufactures orders a new bicycle, and this only happens depending on the country, between 2 and 3 times a year. If you are a fan, we recommend you visit our official channels on Instagram, where we will generally publish in advanced pre-sale campaigns so that you take advantage of the opportunity to buy at a lower price, with bicycles already in stock.

Not everything is lost! Take advantage of promotional prices for bicycles in Inventory with Delivery of (1-5) days. Check in our ONLINE SHOP; specific bikes of the same model may have an additional discount either for its location because it is a particular Date or a single refund per season.

UNPACKING AND BASIC ASSEMBLY OF YOUR NEW BIKE

BIKE ASSEMBLY

When you choose to buy a bike and have it delivered to your home, Benelli Bike will ship the partially assembled bike to you and you will need to fit and adjust the seat, handlebars, front wheel, and pedals.
We suggest that you order this task at the nearest bicycle shop or follow the instructions and recommendations that you will find in our instructional videos on how to unpack and prepare the new bicycle that you can find on our official YouTube channel or by requesting the link to be able to see them from our advisors through the Chat on this website.

CAN I RETURN MY PURCHASE?

YES, YOU HAVE 30 DAYS!

Benelli Bike Limited ("we" or "Benelli Bike") appreciates your purchase. Your satisfaction is the most important thing for us. That is why we offer a generous return policy. If you are a consumer who purchased the bike directly from Benelli Bike, in your name and by our Terms and Conditions, you may return new and unused products that you purchased from us within 30 days of delivery for a full refund.

New and unused products must be returned in the same condition in which they were received, and with the original box or packaging, including manufacturer's labels. You must provide a receipt or other acceptable proof of purchase for Benelli Bike. This receipt may be the one you have even received by email.

- We will not accept the return of damaged, abuse, or misused products.

PRODUCT RETURN

You will receive a full refund for products returned in new and unused condition. Chat with one of our Customer Service Department representatives if you need help getting started with the return process. We will respond to you shortly.


Please, it is necessary that you have the product data and your account to place this order. If the 30-day period has expired, you will no longer be able to request a refund.


Once the return process has begun, we will contact you through our official Web Chat channel or by the email provided. We are not responsible for a returned bicycle until it reaches our dispatch center.

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